The Best of Care: Getting it Right for Seniors in British Columbia (Part 2) - Systemic Investigation Update (February 2019)

The Best of Care: Getting it Right for Seniors in British Columbia (Part 2) is a two-volume report released by the Office of the Ombudsperson in February 2012.1 It was the product of a comprehensive investigation into home and community care programs delivered to seniors in British Columbia by the Ministry of Health and the five regional health authorities. This Systemic Investigation Update (February 2019) reports on results of the investigation, for example, the Ombudsperson made 143 findings and 176 recommendations aimed at improving the provision of home support, assisted living and residential care services to seniors. Since the report’s release in 2012, we have been monitoring and reporting publicly on the steps taken by the Ministry and health authorities to implement the recommendations. The monitoring process has involved obtaining and reviewing information from the health authorities and the Ministry of Health, consulting with them where necessary, and determining whether the recommendations have been fully or partially implemented. As part of this monitoring commitment, we issue periodic updates on specific reports and their recommendations.