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[Resource] BC Hydro Customer Crisis Fund

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Customer Crisis Fund

If you're a residential customer experiencing a temporary financial crisis, such as a loss of employment or benefit income, unanticipated medical expenses, or a death in the family and you've fallen behind on your BC Hydro bill, you may be eligible for a grant payment to avoid disconnection of your service.

About the Customer Crisis Fund

The Customer Crisis Fund is a program that offers support for residential customers who are facing disconnection of their BC Hydro service, despite attempting to make payments.

You can apply for a grant towards an overdue balance (arrears) and the amount of the grant will vary depending on your amount owing. Maximum grants available are $800 for customers who heat their homes with electricity, and $700 for customers with non-electrically heated homes (e.g. natural gas heat).

  • By

    BC Hydro

  • Published

    Apr 29, 2024

  • Subject Area
    • Safety, Security, Finances, & Personal Planning
  • Audience
    • Service Providers (Non-profits, Community Organizations, Local government)
    • Caregivers, Seniors & Volunteers
  • Category
    • Fundraising, Sponsorship, & Other Sources of Income

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