UWBC Volunteer Management Workshop Series: When Volunteer Boundaries Get Crossed

Monday, March 10, 2025 - 10:30am-11:45am

UWBC Volunteer Management Workshop Series: When Volunteer Boundaries Get Crossed w/ Lindsay Baker

Organizations must set boundaries on volunteer activity to protect the health and safety of both clients and volunteers. Role descriptions, codes of conduct, and program policies and procedures are key tools that assist with identifying and outlining expectations around the limits of a volunteer role and on the relationship between clients and volunteers.

Once these are in place, communicating and reinforcing these expectations to all participants is essential. Volunteers also need training and ongoing coaching to help them to recognize possible boundary blur, and to effectively address breaches while volunteering.

This webinar will provide you with tools you can use to identify and communicate boundaries, techniques volunteers can use to assert and maintain boundaries with clients, and frameworks to swiftly address boundary breaches when they happen.

PRESENTER BIO - Lindsay Baker, CVA (she/her)

Lindsay Baker is a CVA-certified volunteer engagement expert with 25+ years of experience leading volunteers in a variety of settings including universities, museums, events, volunteer centres, and tourist attractions. Currently, she is the Senior Manager, Volunteer Resources for the BC Society for Prevention of Cruelty to Animals (BC SPCA), where she leads a team of 4 staff and supports 3,700 volunteers at 40 locations across the province.

Lindsay is a lifelong learner who enjoys exchanging knowledge, insights, and experience with other volunteer management professionals. As a past president of the Volunteer Management Professionals of Canada (VMPC), Lindsay is well-versed in volunteer management standards and industry best practices. In her role as an Instructor for Conestoga College's virtual Volunteer Management Certificate Program, she equips non-profit leaders with the tools and training they need to run successful volunteer programs.

Meeting Registration - Zoom