Volunteer Management Resources
The library contains resources curated to address volunteer management and engagement topics. They are designed to be relevant to organizations advancing volunteer engagement as an essential part of their healthy aging work and for volunteers inspired to be active in the CBSS sector.
Topics in the resource library include the following: volunteer management policies, risk management, recruitment, orientation and training, supervision, evaluation, recognition and records management.
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[Report] Ready, Willing, and Needed: Renewing Older Adult Volunteering in Canada
Volunteer Canada
This report was developed as part of Volunteer Canada’s broader efforts to strengthen participation and volunteering across Canada. Through the National Volunteer Action Strategy, Volunteer Canada is working with partners to build a more coordinated and enabling environment for volunteerism, inclu
[Toolkit] Conversation Tips: Supporting Reassurance and Check-in Programs
Advancing States
View this slide deck of best practices for volunteers supporting reassurance and check-in programs with seniors.
[Volunteer Manual] The New York State Friendly Calls Program
Association on Aging in New York, DOROT
The New York State Friendly Calls Program was developed with funding from the Building Resilient Inclusive Communities project. This national initiative seeks to establish sustainable programming within existing state-level efforts to promote healthy living and reduce social isolation. As part of th
[Handbook] Bereavement Volunteer Handbook
Palliative Manitoba
This handbook was developed by the staff and volunteers working with Palliative Manitoba to guide volunteers working in bereavement care. Available in English as downloadable pdf file. If questions, contact info@palliativemanitoba.ca
[Report] What Volunteering Is Worth: What the 2023 Data Tells Us About the Economic Value of Volunteering in Canada
Canadian Knowledge Hub for Giving and Volunteering
This report was written based on Statistics Canada’s Satellite Account of Non-Profit Institutions and Volunteering, Table 36-10-0618-01, released March 30, 2026. Read the full report as an attachment (bottom of this page).Volunteering is often described in terms of hours given, services delivered,
[Recording] The Volunteer Management Lifecycle: Refresh or Reboot?
CharityVillage
Original Broadcast Date: February 6, 2025Summary: The volunteer management cycle is the best practice model for the lifecycle of volunteer engagement, and for many years has been the foundation of important best practices such as planning, screening, policy development and onboarding and offboardin
[Resource Classroom Recording] Volunteer Position Descriptions Guide
United Way BC
A tool to help develop clear and effective volunteer position descriptions for CBSS programs and how to use position descriptions for volunteer recruitment.
[Report] Threads of Us: Volunteerism, Care and Kinship in 2SLGBTQIA+ Communities
Volunteer Canada
A powerful report on volunteerism, care and kinship in 2SLGBTQIA+ Communities
[Report] National Volunteer Action Strategy: What we're hearing (Spring 2025)
Volunteer Canada
key findings related to volunteer experience; volunteer infrastructure; and community, social wellbeing and resilience.