[Webinar Summary] CPP / OAS / GIS and Form Filling Assistance Workshop with Service Canada

This webinar was on Oct 20, 2026 and intended for frontline CBSS staff and volunteers to gain foundational knowledge on CPP/OAS, and to be able to assist in helping seniors apply for these benefits. The form filling section is about tips and tricks and frequent errors to avoid.

Presenter: Service Canada Outreach Team

The information presented in this webinar is time-sensitive and subject to change without notice. To ensure accuracy and prevent outdated content from circulating, the webinar was not recorded. However, you will find a copy of the presentation slides and some demo forms attached below - these are for your reference only and are not to be used for the actual application (except for forms ISP-3040 and ISP-3210).

There will be a followup to this training on the topic of Seniors Benefits offered through Service Canada on Nov 24 (learn more and register here).

As staff and volunteers assisting with form filling, you can contact the eCOLS Team at the Outreach Support Centre with questions (please do not share this with clients): 1-877-631-2657.

Additional contact details are available in the attached Presentation Slides PDF (pg 53 & 54, or for program specific contacts pg 19, 36, 43).

Please keep in mind the most up to date information is found on Service Canada websites:

Canada Pension Plan retirement pension - Canada.ca

Divorced or separated: Splitting Canada Pension Plan credits - Canada.ca

Canada Pension Plan disability benefits - Canada.ca

Disability tax credit (DTC) - Canada.ca

Demystifying the disability tax credit - Canada.ca

Old Age Security - Canada.ca

Guaranteed Income Supplement - Overview - Canada.ca

Old Age Security pension recovery tax - Canada.ca

Website for current rate sheet:

Statistics related to the Old Age Security Program and the Canada Pension Plan - Canada.ca

For federal and other government support and services:

Benefits Finder | Find benefits and financial help - Canada.ca